BLF WOMAN ONLINE RETURNS & EXCHANGE POLICY

Customer Satisfaction is our highest priority. We want to ensure you love the items you purchase.  If you have changed your mind on a purchase, we will exchange your item, provided the item is returned in the specified condition mentioned here.

 

Our Returns Policy is designed to assist you with your return.

Return Policy Conditions

•             You return the item within 7 days (inclusive) from the tracked date of delivery

•             You produce your original BLF woman invoice (receipt) when you return the item

•             The item is in original saleable condition:

•             The item is with all original tags

•             It is unworn, unopened and unused state

•             Any sewn labels are still attached

•             A return form is completed and accompanied along with your returning item(s)

If you are not able to comply with these requirements, BLF womanreserves the right to refuse an exchange or refund on change of mind items.  BLF woman will not accept a bank statement as proof of purchase. 

Postage Cost

Return postage costs will be at your expense. We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by BLF woman.

 

ITEM EXCHANGE

Exchanges are processed as a new order. We will refund your original form of payment for the value of the returned merchandise and charge you for the new order. Please note this process is not always sequential. Email us at info@blfwoman.com with your order detail. We will send you the return form to be filled.

Your items that you wish to return need to be sent back to our online returns address with enclosed returns and tax invoice (receipt). Return postage costs will be at your expense.

FAULTY ITEMS RETURNS

If an item is faulty, wrongly described or different from the sample shown then we will meet our legal obligations to provide a replacement product, provided the item is returned within a reasonable time with proof of purchase.

Please note that any additional cost incurred due to currency conversion will not be refunded, and are considered the responsibility of the customer.

Note:

Shipping costs can only be refunded on faulty items that have been purchased separately. Shipping will not be refunded if there are other items listed on the invoice when a faulty item is returned.

 

Order Cancellation

BLF Woman may cancel orders for any reason. Some common situations in which orders are cancelled may include: the item is out of stock and there are no plans of restocking it, pricing errors or credit card payment is declined by the issuing financial institution.

 

You may cancel your order any time before the order is processed. Once the order is shipped, you will receive, via email, a shipping confirmation that contains tracking information. Once a product is shipped, the Return and Exchange Policy will apply.

 

COMPLETING A RETURNS REQUEST FORM

If you purchased your item(s) as a guest within our checkout process or received your item(s) as a gift, email us at info@blfwoman.com with your order detail. We will send you the return form to be filled. You will be notified by email the status of your return or exchange.

Before sending, please ensure all details on this form are correct. You will also need to write the returns number on the outside of the parcel. You will be notified by email the status of your exchange or refund.

View the BLF Woman Returns Request Form

Please contact our customer Service for further assistant during the hours of 9:00am to 5:00pm (UTC+07:00), Monday to Friday (excluding public holidays) on either phone or email as below:

 

email: info@blfwoman.com

 

Kindly provide the following information so we can assist you as quickly as possible:

•             Your name

•             Date your order was placed, if applicable

•             Your Sales Order Reference Number, if available

•             Your tracking number, if available

•             Brief description of the problem you are experiencing

•             Alternatively, you can complete the Online Returns and Exchange Form on the back of your packing slip.

 

ONLINE RETURNS ADDRESS

Please send all returns to:

BLF Woman

JlDaanMogot II no 88 AH

Jakarta Barat 11470